Responsibilities
This job is designed to be challenging and comprehensive, but not to be impossible to accomplish within a reasonable number of hours per week. The GM is strongly encouraged to responsibly delegate tasks when appropriate, to ensure that at least one other member of the Management Team can back up/fill in for the GM when necessary, and to refrain from adding other responsibilities to the GM's job or from taking on the responsibilities of other staff.

Qualifications
. At least five years experience in a relevant management-level position, or advanced training in relevant field and at least three years of experience in management-level position.

. Knowledge of the natural foods industry.
. Comprehensive knowledge of the financial management of a retail operation.
. Experience with marketing and customer service in a retail setting.
. Extensive supervisory experience: hiring, training, conflict resolution skills, evaluation, disciplinary action.
. Excellent communication skills, written & verbal.
. Demonstrated initiative, leadership ability.
. Ability to handle multiple demands.
. Demonstrated ability to follow through on commitments.
. Knowledge of and familiarity with cooperatives or other organizations with comparable characteristics.
. Demonstrated computer literacy.
. Familiarity with issues of diversity, democracy, discrimination, harassment in the workplace.
. Experience working with (or for) a board of directors desirable.
. Experience with facility expansion desirable.

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Graphic designers produce art and layouts of wording for reproduction in print and electronic media such as magazines, newspapers, books and websites, and for corporate identity programs, exhibitions and advertising.

Graphic designers may perform the following tasks:

• talk to clients to get a clear understanding of their visual communication requirements and develop design 'roughs' (sketches)
• prepare comprehensive layouts of the design using techniques such as photography, illustration and computer-generated imagery
• give designs to clients for approval
• prepare designs for print
• design and set up exhibitions for advertising or educational purposes
• supervise all design production stages including arranging and supervising printing.

Graphic designers may specialise in a number of fields including television, film and computer graphics; set and exhibition design; corporate design; book and magazine design; and advertising and illustration. They may progress to positions as design directors, art directors or creative directors.

Graphic designers may work as members of a design team in design studios or advertising agencies, or alone undertaking consultancy or freelance work.

Personal Requirements:

• creative and imaginative
• sense of color and form
• able to work under pressure and meet deadlines
• good communication skills
• good marketing abilities
• able to work as part of a team.

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Creative directors oversee all creative projects and staff. They are responsible for the overall quality of work produced by the creative department. Responsibilities include managing creative projects from concept to completion, translating marketing objectives into creative strategies, and directing the creative team in the production of advertising and marketing collateral. Often a Creative Director will have a strong design or copywriting background. Familiarity of varying design applications such as Flash, Adobe Illustrator, Photoshop, QuarkXpress, InDesign, PowerPoint, and in some cases 3-D rendering applications is highly beneficial. Often experience using HTML, Dynamic HTML, and Actionscript is necessary as well. Several years of leadership experience, an accessible digital portfolio, a thorough understanding of information architecture, and proven project management skills are usually Creative Director job requirements.

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Description

Marketing officers promote a company's or client's sales of products or services. This can involve marketing existing products, developing new products to cater for consumer demand, or developing markets for new products or services.

Marketing officers may perform the following tasks:

• identify and analyse an organisation's strengths and weaknesses, and respond to opportunities and threats in the marketing environment
• set goals for market share and growth
• develop and implement appropriate strategies by selecting, segmenting and targeting markets, and promoting products and services to those markets
• make decisions regarding products, such as choosing labels or packaging
• work on developing new products
• work out an approach to pricing and set prices for products and services
• manage distribution channels such as shops and wholesalers
• make decisions regarding the distribution of products (such as taking orders, warehousing, stock control and transport), manage store image or undertake direct marketing
• develop plans for advertising, sales promotion, public relations, personal selling and sales management
• undertake marketing audits to monitor sales performance.

Marketing involves working with, and gaining the cooperation of, people in specialist areas such as technical experts, production managers, accountants and advertising agents.

Personal Requirements:

• able to analyse and interpret information
• creative
• very good communication skills
• organisational skills
• able to work as part of a team
• able to work independently.

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Description

Market researchers collect and analyse information to assist in marketing and determine whether a demand exists for a particular product or service.

Market researchers may perform the following tasks:

• design questionnaires and select sample groups to survey
• collect facts from sources such as company records showing the total volume of sales, or from government statistics and information such as population census data
• arrange and analyse collected information
• interpret and predict current and future consumer trends, such as changes in tastes and lifestyles
• write reports on the results of the research activities
• discuss with clients their information needs
• identify specific consumer markets for clients.

Market researchers may have to work in the evenings or on weekends.

Personal Requirements:

• able to analyse and interpret information
• enjoy statistics and computers
• good interpersonal skills
• good communication skills.

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Description

Human resources officers provide administration services for the recruitment and employment of staff.

Human resources officers may perform the following tasks:

• conduct analyses to determine staffing numbers, skills and needs to meet the organisation's objectives
• analyse the skills and qualities required for each particular job and develop job descriptions and duty statements
• advertise staff vacancies, assess applications, interview applicants, give selection tests, prepare reports and make recommendations to management about staff appointments
• maintain the personal records of employees on matters such as wages, superannuation, leave and training, and prepare associated management reports
• arrange for and conduct staff training
• use a number of management information systems to record, maintain, plan and manage the organisation's human resources
• provide advice and information to management and employees on personnel policies and procedures, including equal opportunity, occupational health and safety programs
• advise employees on work matters, career development, personal problems and industrial matters, and organise employee welfare services such as canteens, first aid, superannuation and social activities
• help put in place organisational changes (e.g. those following from industrial relations legislation, revised job classification structures or technological changes)
• take part in strategic management.

human resources officers are responsible for all staffing matters.

Personal Requirements:

• good planning, organisational, analytical and decision-making skills
• good oral and written communication skills
• confidentiality, tact and discretion when dealing with people.

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Description

Architects use creativity and a practical understanding of structures and materials to develop concepts, plans, specifications and detailed drawings for buildings and other structures. They negotiate with builders and planning authorities, administer building contracts and inspect the work carried out.

Taking into account all aspects of the design, structure and purpose of a building project, architects may perform the following tasks:

• discuss requirements of clients or builders (to design a new structure or modify an existing one) and prepare a brief
• prepare sketch drawings, production drawings and detailed drawings by hand or using computer-aided design (CAD) equipment
• combine structural, mechanical and artistic elements into the building design, such as decks and atriums, lifts and airconditioning systems, and decorative finishes
• discuss designs and cost estimates with clients and others involved in the project, including engineers, quantity surveyors, landscape architects and town planners
• obtain necessary approvals from authorities
• prepare specifications and contract documents, specifying building materials, construction equipment and, in some cases, the interior furnishings to be used by builders, tradespeople and legal advisers
• observe, inspect and monitor building work, to make sure that it is progressing according to the contract and specifications
• evaluate projects once they are completed and occupied.

Architects may also be involved in project feasibility studies, strategic asset investigations, heritage studies, urban planning, interior design or landscape design.

Architects often specialise in particular types of work, for example, domestic, low-rise commercial, high-rise commercial, industrial, conservation and heritage buildings. Architects need to keep up with changing trends in the construction industry and the community. They have considerable contact with the public.

Personal Requirements:

• enjoy design
• creative flair
• able to analyse problems logically
• good communication skills.

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Description

Accountants analyse, report and give advice on the financial dealings of organisations and individuals, and advise on associated record-keeping and compliance requirements.

Analyze financial information and prepare financial reports to determine or maintain record of assets, liabilities, profit and loss, tax liability, or other financial activities within an organization.

Responsibilities

• Prepare, examine, and analyze accounting records, financial statements, and other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards.
• Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice.
• Report to management regarding the finances of establishment.
• Establish tables of accounts, and assign entries to proper accounts.
• Develop, maintain, and analyze budgets, preparing periodic reports that compare budgeted costs to actual costs.
• Develop, implement, modify, and document record keeping and accounting systems, making use of current computer technology.
• Prepare forms and manuals for accounting and bookkeeping personnel, and direct their work activities.
• Survey operations to ascertain accounting needs and to recommend, develop, and maintain solutions to business and financial problems.
• Advise management about issues such as resource utilization, ZAKAT, and the assumptions underlying budget forecasts.
• Provide internal and external auditing services for the businesses.
• Advise clients in areas such as compensation.I
• Appraise, evaluate, and inventory real property and equipment, recording information such as the property's description, value, and location.
   

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Description

The Restaurant Manager is responsible for the overall operation of their assigned restaurant. Key responsibility areas include team performance, increased sales and profitability, effective cost controls, and development, training and retention of key associates. The incumbent is responsible to work actively to ensure the restaurant meets financial and operating goals.

Responsibilities

Managing Performance

• Ensure that the restaurant operates efficiently and effectively within the Company’s fiscal and operational guidelines.
• Ensure adherence to all local, state, and federal laws and regulations.
• Develop initiatives to build sales, profitability and guest counts. Maintain effective cost controls in support of these initiatives.
• Utilize the Secret Shopper and IVR programs to develop guest oriented quality, service, and cleanliness action plans to enhance guest satisfaction.
• Ensure all safety and security systems and procedures are followed to ensure health and safety of employees and guests.
• Ensure monthly safety meetings are conducted and recommendations are acted upon as appropriate.
• Ensure secure, safe handling and transportation of funds.
• Support and implement the Company local store marketing programs.
• Responsible for the physical/aesthetic maintenance of the restaurant and maintenance of FamousDave’s theme format.
   

Food Preparation & Production

• Ensure that all menu items are made according to recipe and presented in a Famous manner.
• Utilize food production and inventory tools available to support this responsibility.
• Maintain a working knowledge of all recipes, products and production procedures.
• Ensure established standards of food safety and sanitation are maintained.
• Purchase food products within established guidelines. Oversee correct receipt, storage and handling of food products to ensure quality and freshness at all times.

Guests and Associates

• Respond to guest comments and criticism in a constructive and positive manner, looking at such as an opportunity to build guest count. Educate and empower subordinate managers and associates to act in a similar capacity.
• Ensure a safe and secure work and dining environment for associates and guests.
• Carry out supervisory responsibilities in accordance with all applicable laws and regulations.
• Demonstrate high ethical standards at all times, adhering to standards laid out in the Company’s Code of Ethics policy.
• Conduct regular associate/departmental meetings, utilizing tools provided by the support office.
• Ensure associates receive timely and meaningful performance reviews.
• Administer counseling and discipline to associates as necessary.

Staffing and Building Great Teams

• Staff restaurant with quality employees who value guest service and are committed to high standards of performance.
• Utilize established methods for interviewing and reference checks using tools provided by the support office.
• Orient all new hires utilizing company handbooks and support materials.
• Provide training and recognition to employees at all levels and maintain a team-oriented environment.
• Work within established guidelines and policies for training and development of associates.
• Select and develop management internal promote candidates. Review staffing and succession plans with Area Director.

Administration and Auditing

• Responsible for forecasting and generating restaurant annual budget. Maximize profit opportunities by developing realistic budgets.
• Analyze monthly operating statements and determine reasons for variances. Manage operational expenses to maximize profit potential.
• Responsible to meet or exceed budgeted sales and profit goals.
• Responsible to maintain labor efficiency ratios to ensure guest service and cost effectiveness.
• Responsible for restaurant P&L performance.
• Oversee all restaurant administrative requirements including cash handling, completion of guest
• liability, property, casualty, workers compensation reports, governmental compliance, i.e., OSHA posting requirements, federal, state and local labor law postings, manager’s Red Book, invoicing, etc.
• Ensure all reports, documentation, and other information required by support office departments are submitted in a timely and accurate manner.
• Maintain all employee files. Ensure that required documentation is complete and accurate within personnel files.

Miscellaneous

• Coordinate miscellaneous projects as needed, or as directed by their Area Director.

Minimum Qualifications

• Education: High School or equivalent. Course work in restaurant management preferred.
• 3 plus years prior professional experience in restaurant management desired.
• Valid driver’s license.
• Knowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and procedures, computer operations.
• Good people management skills, communication and listening skills. Must be flexible and adaptable to change.
• Demonstrated time management and organizational skills.
• Must be internally motivated and detail oriented and have a passion for teaching others.
• Must be able to work a flexible schedule including days, nights, weekends and holidays.

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Description

Direct the actual distribution or movement of a product or service to the customer. Coordinate sales distribution by establishing sales territories, quotas, and goals and establish training programs for sales representatives. Analyze sales statistics gathered by staff to determine sales potential and inventory requirements and monitor the preferences of customers.

Responsibilities

• Resolve customer complaints regarding sales and service.
• Monitor customer preferences to determine focus of sales efforts.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Direct, coordinate, and review activities in sales and service accounting and record keeping, and in receiving and shipping operations.
• Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.
• Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Prepare budgets and approve budget expenditures.
• Represent company at trade association meetings to promote products.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Visit franchised dealers to stimulate interest in establishment or expansion of leasing programs.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Oversee regional and local sales managers and their staffs.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and estrictions.
• Direct foreign sales and service outlets of an organization.
• Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Required Knowledge

• English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
   

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Description

Waiters serve food and drinks to guests in hotels, restaurants, clubs and similar establishments.

A waiter may perform the following tasks:

• set tables with clean linen or place mats, cutlery, crockery and glasses
• welcome and seat customers and hand menus to them
• tell guests about the menu and drinks and appropriate combinations of food and drinks
• in some cases promote local produce and attractions to visitors from interstate and overseas
• take customers' orders and pass them to kitchen staff or bar attendants
• serve food and drinks
• make up bills and present them to customers
• handle money or credit cards
• take restaurant reservations
• clear tables and return dishes and cutlery to kitchens.

Personal Requirements:

• well presented
• good communication skills
• good memory
• polite and patient
• friendly, efficient and speedy
• enjoy working with people
• able to work as part of a team
• prepared to work weekends and evenings
• able to handle money
• stamina.

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Description

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Description

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Operation Manager

Summary

Under limited supervision, manages and coordinates the operational and systems infrastructure of a major operating unit of the university. Participates in the development and implementation of unit policies and procedures. Prepares financial and/or operational analyses and reports, and audits current procedures to monitor and improve efficiency of operations. May manage the day-to-day activities of one or more unit line operations, and may deputize for the head of the unit as required.

Responsibilities

• The Asst. Operations Manager reports directly to the Operations Manager.

• Excellent communication skills are mandatory with the General Manager, Operations Manager.

• Communication is a must and can not be violated in any way, shape or form. 

• Communication plays a very high role in this position.

•  Scheduling maximum hours in every limousine for present and future reservations will be required to achieve the maximum amount of revenue for the company, always compressing runs on busy days and 30 days out. 

•  Ensuring the cleanliness and orderliness of the entire facility, including the stock room.

• Monitoring of runs throughout the day, ensure chauffeurs arrive in proper time for their runs, and enforce the use of radio codes when the chauffeurs are on the road.  Chauffeurs must check in with you when they arrive to ensure they arrive to work on time, as well as when they arrive to the pick up and drop off locations.

• Covering all new reservations in vehicles that are already on the road is the ultimate method of utilizing a vehicle to ensure a higher profit margin from each vehicle.

•  Favoritism in any way, shape or form will not be tolerated.  The assistant operations manager is required to take care of those that take care of the company  always following company policy and procedure.

• Monitoring the cleanliness and required dress of chauffeurs, including the “outstanding team member” pins as they arrive and return for work.

• The Asst. Operations manager will be responsible for the after hours phone at least one night per week.

 In the absence of the Operations Manager, the Asst. Operations Manager will be responsible for the following:

• Scheduling and closely monitoring mechanics and detailers for accuracy and consistency in their field.  Basic knowledge of vehicle mechanics and detailers chemicals is necessary.

• Keeping chauffeurs in friendly competition with each other earning maximum overtime hours and sales referrals.

• Operations is responsible for providing limousines and chauffeurs up to company standards for all bridal/trade shows.  It is imperative that prior to a chauffeur arriving for a bridal/trade show, that they are trained on what is expected of them.

• Creating and maintaining contests to achieve more overtime and referrals.

 In the absence of both the Vice President of Operations and the Operations Manager, the Asst. Operations Manager will be responsible for the following:

• Interfacing with the shop foreman on a daily basis for "downing" limousines with mechanical malfunctions, regular servicing or detailing is critical.

• Monitoring the white board for mechanical problems with vehicles on a daily basis to ensure that all limousine problems are cured by Thursday of each week and that by Friday morning every limousine and sedan  in the fleet are in tip top condition. Never allow for problems to stay on the board longer than necessary.  Make sure to move problems to the right side of the board on a daily basis.

• Monitoring productivity and thoroughness of mechanics and detailers every day ensuring tip top condition of every limousine in the fleet.  I.e.:  scratches, dents, dings, scrapes, interior damage and cleanliness of the fleet.  The operations manager is ultimately responsible for any unaccounted for damage to any of the company vehicles.

•  All problems, complaints, vehicle breakdowns and other issues that arise are ultimately the responsibility of the operations manager.  It is strongly recommended that communication with the Vice President of Operations or General Manager for input is acquired before making a final decision.  (both are available 24hrs/day  7 days/wk. - no question is a dumb question.)

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Description

Market researchers collect and analyse information to assist in marketing and determine whether a demand exists for a particular product or service.

Market researchers may perform the following tasks:

• design questionnaires and select sample groups to survey.
• collect facts from sources such as company records showing the total volume of sales, or from government statistics and information such as population census data.
• arrange and analyse collected information.
• interpret and predict current and future consumer trends, such as changes in tastes and lifestyles.
• write reports on the results of the research activities.
• discuss with clients their information needs.
• identify specific consumer markets for clients.
   

Market researchers may have to work in the evenings or on weekends.

Personal Requirements:

• able to analyse and interpret information
• enjoy statistics and computers
• good interpersonal skills
• good communication skills.

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Description

Brand managers plan, develop, and direct the marketing efforts for a particular brand or product. It is not uncommon for a brand manager to be responsible for coordinating activities of specialists in production, sales, advertising, promotion, research and development, marketing research, purchasing, distribution, package development,
and finance.

Responsibilities

• Develop and implement brand plans to ensure that brand objectives are achieved.
• Commission research and rigorously analyze data to ensure brand issues are understood and corrective action identified.
• Recommend and manage all brand activities to ensure fit with brand strategy and corporate guidelines.
• Understand the impact of cost elements on brand profitability and control brand support expenditures to ensure brand profit objectives are achieved.
• Manage external agencies to ensure all brand activities are in line with the requirements of the brief.
• Employ innovation in products and processes in order to achieve competitive advantage.
• Work closely with Trade Marketing and Operations to ensure product and brand activities are correctly managed throughout the supply chain.
• Apply best practice in brand management to optimize efficiency and effectiveness.

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Description

Mechanical engineers plan, design and oversee the development, installation, operation and maintenance of machinery. They conduct research to solve practical engineering problems and improve efficiency.

Responsibilities

• act as consultants, carrying out studies about possible changes or improvements and estimating costs of products for clients for 7carwash system.

Personal Requirements

• enjoy technical and engineering activities
• willing to adhere to safety requirements
• able to identify, analyse and solve problems
• good oral and written communication skills
• enjoy computing and technical design
• practical and creative
• able to work independently
• able to work as part of a team
• able to accept responsibility.

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Description

Real estate salespeople arrange the sale of houses, businesses, flats, factories, shops and farms on behalf of the owners.

Responsibilities

• discuss the method of sale, presentation of the property, costs and inspection times with vendors (sellers)
• estimate the current market price and suggest a reserve or minimum selling price
• list details of land or buildings for sale and arrange for the advertising of properties
• assess buyers' needs and locate properties for their consideration
• take prospective buyers to inspect properties
• advise on merits of properties and terms of sale
• draw up legal agreements between vendors and buyers
• arrange finance and insurance.

Real estate salespeople often work irregular hours, including weekends. This occupation involves a great deal of contact with the public and with associated industries and professions, such as builders, solicitors, conveyancers, banking and local government personnel.

Real estate salespeople may specialise as a:

Real Estate Property Manager who manages rental properties while employed by an agent and may perform the following tasks:

• Can identify prime locations for future business at good value and secure deals.
• Good negotiation skills.
• Good knowledge of Saudi real estate market.

Personal Requirements:

• good communication and negotiation skills
• good presentation and a pleasant manner
• able to network effectively
• motivated to achieve
• good organisational skills and attention to detail
• good working knowledge of the local area.
• able to get good deals.

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Description

Public relations officers plan, develop, put into place and evaluate information and communication strategies that present the organisation to the public, clients and other stakeholders. They also promote good information flows within the organisation.

Responsibilities

• keep an eye on public opinion about an organisation or particular issues
• develop and implement communication strategies for the organisation
• advise management on communication issues and strategies
• plan public relations programs including the preparation of cost budgets
• present arguments on behalf of an organisation to government, other organisations and special interest groups
• respond to enquiries from the public and other organisations
• respond to enquiries from the media, arrange interviews with journalists, prepare and distribute news releases and make statements to the media
• write, edit and arrange production of newsletters, in-house magazines, pamphlets and brochures
• assist in preparing organisational documents such as annual reports, corporate profiles and submissions
• write speeches, prepare visual aids and make public presentations
• oversee production of visual (film or video) and audio electronic material, including managing websites
• organise special events such as open days, visits, exhibitions and functions
• conduct internal communication courses, workshops and media training.

Public relations officers may specialise in:

• liaising with the media and organising publicity campaigns
• preparing publications
• organising special promotional events
• marketing communication to promote sales of products or services
• investor and financial relations
• government relations (lobbying)
• crisis and issues management.

Public relations officers may specialise as a:

Personal Requirements:

• interested in people
• good analytical skills
• able to write concisely
• good oral and written communication skills
• good organisational skills
• enjoy current affairs
• able to work under pressure
• aptitude for working with computers.

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Description

Web designers/developers design, create, produce and maintain web pages using relevant software packages.

Responsibilities

• talk with clients, and discuss ideas, to get a clear understanding of their requirements
• develop the website content
• manage the image and copyrights of the company on the internet
• decide on the design aspects of the website, such as how to use graphics, links and forms
• make sure the text and graphic elements mesh together as a cohesive, eye-catching work
• develop custom programs to extend the function of a website
• talk with writers, designers, system administrators and other IT staff to make sure the website will fulfil its purpose
• maintain or update the website once it is completed by adding new content, illustrations or features
• coordinate other people, such as designers and writers, to help maintain the website.

Website designers and developers are often required to travel locally, nationally and internationally to meet clients and other people working on particular projects, such as designers and systems specialists.

Working conditions can be stressful at times, as they often need to work to deadlines.

Personal Requirements:

• creative and technical aptitude
• good communication skills
• able to work as part of a team
• committed to understanding new technology and upgrading skills.

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